Effective January 1, 2008. Terms and prices subject to change at any time.
All Kaplan Publishing titles are distributed by Simon & Schuster. Simon & Schuster's standard freight, credit, payment, and returns policies apply to Kaplan Publishing titles.
Simon & Schuster supports EDI ordering and is a PUBNET publisher. Prices and discounts are based on date of shipment, not receipt of order.
Simon & Schuster Customer Service
Phone:
Fax:
Mail:
Operating Hours:
1-800-223-2336
1-800-943-9831
Simon & Schuster
100 Front St.
Riverside, NJ 08075
Monday - Friday, 8:30 AM - 5:00 PM EST
All formats ship free freight on outgoing orders (carrier and standard routing controlled by Simon & Schuster). Orders with less than 10 units with an invoice value of less than $75 will be held to combine with other orders until invoice value reaches $75 or more. Orders of 10 units or more will ship regardless of invoice value. All publishers, formats combine to meet the shipment minimums. If after 10 days an order has not combined for the minimum $75 invoice, the order will ship.
Shipments will be made to all accounts in good credit standing, as determined by the Simon & Schuster Customer Financial Services Department.
Net 90 days, based on date of shipment. Title passes at point of shipment.
All claims involving a shipment must be filed within 60 days of receipt of that shipment.
All discounts listed are off the invoiced cover price.
Test Prep: 52%
Children's: 52%
General Trade: 50%
Professional: 35%
PMBR: 43%
Simon & Schuster, Inc.
c/o Arnold Logistics
4406 Industrial Park Road—Building #7
Camp Hill, PA 17011
Accounts or agents must obtain an appointment for the delivery of returned product by calling (800) 967-3914 x5377 during normal business hours.
This policy represents the minimum requirements for properly documenting, packing, and shipping returns to S&S, while reserving the right to refuse any returns not complying with the following guidelines: Accounts requesting credit for returned product must have purchased directly from Kaplan Publishing on a returnable basis. Returns of new publications will not be accepted until 90 days have elapsed from on sale date. Returns of out-of-print publications will be accepted up to 180 days after out-of-print date. Returns must be in saleable condition as determined by Simon & Schuster. Stickered product and boxed product with torn or missing shrinkwrap are considered unsaleable. Returns must be accompanied by a Debit Memo listing its claim number, ISBN, title, price, quantity, and reason for return. Kaplan Publishing will NOT accept estimated or anticipated returns deductions from remittances prior to the issuance of S&S Credit Memo. Returns of product not published by Kaplan Publishing will be either destroyed or, where economically viable, returned to the account at the account's expense. Under no circumstances does Kaplan Publishing accept responsibility for storage or return of other publisher's product sent to S&S in error.
Returns Center Preparation
Account's Debit Memo number must clearly be marked on the outside of each carton or pallet of the shipment, accompanied by a packing list. It should be clearly identified as "packing list document" and be attached to the exterior of one carton of the shipment. Whole Book and Stripped Cover returns must be packed in separate cartons, boxes securely taped and clearly marked, with box weight not to exceed 35 lbs., and on a pallet not exceeding 54" high, including pallet. Carton/Pallet labels must indicate the number being returned (i.e., 1 of X, 2 of X). One Debit Memo per pallet and/or carton. The agent making appointments should be prepared to supply the account's name, Simon & Schuster account number, account's Debit Memo number, and the pallet and/or carton count.
Credits and Freight
Returns will be credited based on the applicable standard base discount.
Freight costs for returns are solely the responsibility of the account. Simon & Schuster will not accept COD shipments.
Debit Memos
Debit Memo numbers must be clearly identified as such on your paperwork. Issue separate Debit Memos for Whole Book returns, Stripped Covers, and Refusals. For Refusals, provide the Simon & Schuster Invoice number. Debit Memos should not span shipments.
Stripped Cover Returns
Kaplan Publishing accepts front cover returns only on trade and mass market paperbacks denoted by an "S" in the triangle next to the back cover. Strippable Covers are accepted on trade and mass market paperback dated annuals upon the date of issue of the new edition and until the old edition is declared out of print. All other trade and mass market paperbacks are full copy returns only. In submitting stripped cover returns for credit, the retailer agrees that the bodies from which covers are returned will be shredded in such a manner as to make them unusable after covers are returned for credit. Covers must be bundled and rubber-banded in packs of about 500 covers each, barcodes uniformly oriented, edges trimmed clean (i.e., no paper from the book spine).
